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Fostering the ongoing connectedness of health professions educators committed to transforming health care delivery and education.

Dominique M Harz Fresno

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Dominique Harz Fresno, DMD/MDS, (Leaders, ’20) is an orthodontist and second-year Master’s in Medical Education student at Harvard Medical School. Dominique currently holds a position as Adjunct Instructor at Pontificia Universidad Católica de Chile. Dominique’s areas of professional interest include humanism and art-museum based education. Dominique can be followed on LinkedIn or Twitter.


Personal Protective Equipment vs Empathy: How to Defeat the Barriers

For those of us working in healthcare, we know that empathy is a fundamental part of our everyday labor. Being able to read and even feel patients’ emotions, and adequately respond to them, is sometimes as important as being able to give patients a correct diagnosis. We also know that being empathetic sometimes entails major challenges, since it can be difficult to relate and understand someone culturally, physically, or generationally different from us. Furthermore, living in the current COVID-19 era we all share an added challenge that threatens empathy and rapport: personal protective equipment (PPE). Health care providers are now wearing a large number of PPE, which clearly obstructs our human relations. How can we respond to our patients’ emotions in an empathic way if we are covered in PPE? How can we show them our empathy? The E.M.P.A.T.H.Y.® acronym and effective verbal communication may be of help. 

Recent Comments
Guest — Pablo Gálvez

Very Useful

Very interesting and useful info. i think this kind of skills is a HUGE lack in health professionals education.
Wednesday, 11 November 2020 11:11 PM
Guest — Mariana Ramirez


Very interesting and important ajillo in our profesión and these days. Greetings from Chile!
Thursday, 12 November 2020 12:12 AM
Guest — Mariana Ramirez

Great article

Very interesting and important skill in our profession and on these days. Greetings from Chile
Thursday, 12 November 2020 12:12 AM
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